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IT'S A VIBE is a space for entrepreneurs ready to elevate their online, service-based businesses to learn the tried and tested methods for becoming a Client Magnet. Hosted by Sarah Williams, founder of Rebel Office Inc, she helps businesses from all over the world peel back the curtain and give an inside look at how to prioritize designing, building and delivering an obsession-worthy client experience. So grab your favourite cocktail, pull up a seat and let's make your business a total vibe.
28 Episodes
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Is there such a thing as *too* much automation? Let's talk about it. In this episode, Sarah breaks down the pros and cons of automation, as well as practical steps to add the human back into the tools and let your brand's personality really shine through in your client experience. Don't forget to tell us what you think - or request more information about our new Mentorship Membership - over on Instagram @rebeloffice!
1“I feel like we’re kind of sold on this idea that ‘Oh, sales are easy if you're just confident or if you have the right sales tactic!’ and I will say that while confidence obviously helps sales and helps selling, because you're showing up with an energy, it's normally NOT associated with a specific tactic.”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about sales. We’re going to have an open and honest conversation about it and I’ll walk you through what worked for ...
“If we have things to sell, but we're not feeling good about them, or we don't feel like they're 100%, or we don't really understand our offers, or how we want to communicate them, or what the actual benefits are, then how in the world are we going to communicate those effectively to other people?”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about how having unclear offers may be wreaking havoc in your business and what to do about it. We’ll go through 3 signs your...
“A lot of times our clients or just entrepreneurs in general, from what we've seen, just say, ‘Okay, we've delivered. See you later.’ and that is not what I want you to be doing. I want you to always be looking for those opportunities to continue to nurture that relationship.”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about one of the most missed opportunities to get more business: offboarding. We’ll go through 4 different elements that you can add to your offboa...
“I cannot stress that enough. If you do not have the systems in your business to regularly check in and audit and review and look at what's working and what's not, then quite frankly, everything that you're doing is just shooting in the dark.”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m here to guide you on how to audit your client experience. We’ll go through the five core areas of the client experience you should focus on in your audit to better assess where you’re at an...
“When you have an offer suite mapped out and you're strategic about the offers in it, then you have the opportunity to say ‘okay, now what makes the most sense to put out there to get people in the door?’ And, then ‘where do I want them to go once they're in?’”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about strategic offer suites. I’m giving you tools to help you keep your clients working with you longer by making sure all of your products and services are optim...
“We're all guilty of this, especially in the online entrepreneur space. There's all this focus on the next shiny thing and we're always hopping tools. At least I know, I did that for a long time. […] When you jump into the tools first and you don't start with strategy, then you're basically just putting a bandaid fix on something and oftentimes, it's not done right so, it's not even a proper band aid."Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about 3 ways to tak...
“Onboarding is really, truly the time to set expectations, to get everyone on the same page, and to start your project or the service delivery off on the right foot, so that you can reduce resistance, and issues, and communication problems, and all of those things that maybe have not gone the way you wanted them to in the past.”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about one of the most critical phases in your client experience: onboarding. We’ll go through ...
“It's really easy to fall into this routine of stopping and burning it all down and starting over and then building something that you don't love, and it's chaos and messy and then it's ‘Okay, shoot! This isn't working either.’ Let's do it all over again and burn it down and start over again with this new idea.”Does this feel familiar?Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about 4 areas to strategically look at and simplify in your business that will help you...
“Aesthetic intelligence is our ability to understand, interpret, and articulate feelings that are elicited by a particular object or experience. Essentially, aesthetic intelligence is the development of “taste” — the ability to discern what is desirable and why, and how to attain it."Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about how to design an online business that appeals to the senses. We’ll go through the concept of aesthetic intelligence and how to use it...
“We're gonna talk a lot about TRUST on this show. Because at the end of the day, that's really what client experience is all about. It's about building these moments that are going to reduce resistance and build trust.”Welcome to the first episode of the new and rebranded It’s a Vibe Podcast! This is Sarah Williams, your host and founder of Rebel Office, and in this first episode we’re going to cover the why behind this rebrand, what you can expect from the It’s a Vibe Podcast, what a brand’s...
In this episode of The Do Good Business Podcast, we're deep diving into health and safety, and what that means for any business, of any size (yes, even you, solopreneur). We're joined by Health & Safety Consultant Aimee Arsenault. She's the founder of Transmit Safety and she's passionate about ensuring the success of the organization through health and safety management systems. With exposure to various industries throughout her career, she understands how dynamic working environment...
In this episode of The Do Good Business Podcast, our guest - Katie Gamble, founder of Nature Bee Beeswax Wraps - hits all of the pillars of this show. We talk community, environment, equitable opportunities and building a business with values that guide everything you do. Katie Gamble goes above and beyond with her company to not only have a positive impact on this planet, but also keeps her community front and centre with everything she does. In this episode, we talk about: how sta...
In this episode of The Do Good Business Podcast, we're talking all things values. How to craft them, how to introduce them to your team, how to live more in alignment with them - all of it! Values are such a foundational component of any business looking to do some good & have lasting impact, and Melyssa Griffin embodies this more than anyone we know. Melyssa Griffin is a former school teacher turned entrepreneur who believes that the best way to grow a thriving business is to heal t...
In this episode of The Do Good Business Podcast, we're learning about the importance of paying an ethical, living wage along with how to communicate the value of your ethical business practices to your clients and audience. Antoinette Daniel is the founder of Just Helpers, a UK-based cleaning company who previously worked with an anti-human trafficking organisation where she witnessed first hand how vulnerable people are taken advantage of across UK neighbourhoods. With that, she's now o...
In this episode of The Do Good Business Podcast, we're joined by Amanda Baker, COO of Tease Tea & Tease Tea's Founders Fund. Amanda Baker comes from a career in social impact marketing and now leads Tease, a sustainably sourced, benefit corporation certified tea company as well as Founders Fund, an organization that funds and mentors women in business. It is her fundamental belief that businesses have the greatest potential for environmental and social impact.We're covering it all, from t...
In this episode of The Do Good Business Podcast, we're learning the dirt on the laundry industry as Sarah chats with Bernard and Angie, founders of Kind Laundry. As both business and life partners of more than 10 years, they are lucky to share the same values in life. These shared values are how they stay strong as a couple and what drives them as business partners. They are committed to living as sustainably as possible, and that includes building a company that hosts the same values.They do...
In this episode of The Do Good Business Podcast, Sarah's chatting with Christina Jones, badass photographer and the founder of Colorjoy Stock. Colorjoy Stock is a lifestyle and business stock photo membership for brands who want to connect with their community through the images they use. Christina and her team are all about creating * gorgeous * collections of diverse stock imagery for women building better brands. We talked about all the things, including:13:06 - Why it's important for...
Welcome to The Do Good Business Podcast! Hosted by Sarah Williams, founder of Rebel Office Inc., this episode is a quick run-through of what you can expect from this show. Additionally, we look at what people responded when asked what it means to "do good business", how your values matter, and what sort of special guests you can expect in coming episodes! Links to Check Out:Visit our website at rebeloffice.ca to learn more about us and The Do Good Business PodcastGrab our free guide 5 Tasks t...
In this episode of The Do Good Business Podcast, I’m gonna talk all about how to attract dream clients that actually care as much as you do about your causes and your values. This is something that I've personally gone through and I am very intentional about it. So I'm excited to walk you through three steps to start being more intentional about attracting dream clients (who care!), too. I've got my coffee, let's dive in.In this episode:The benefits of attracting clients who c...
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